Like other systems or websites, everyone will need to set up a profile with their name, login information and will answer a few security questions. You will have 30+ questions to select from and you will be prompted to answer 3 of those questions to verify your identity when you want to reset your password.
Email or Cell Number: For added security, you will also be prompted for your personal email address and your cell phone number. When you request a password reset, the system will send you a verification code to either your email or cell phone. That code will be required before you can proceed. If you are not setup to view your emails on your cell phone, be sure to select the code via text.
SETTING ANSWERING TO SECURITY QUESTIONS
Things to keep in mind when selecting and answering your security questions
- Select questions that no one else knows the responses to.
- Make sure you will remember your responses – for instance, don’t select your favorite movie title as the latest movie that you saw, select your all-time favorite so you will remember it in a few months.
- Answer them with spellings that only you will know/remember
If you forget your responses or need to recreate your profile, contact the HISD IT ServiceDesk and they can delete the profile for you so you create a new one.
|If you can't sign-in to your HISD Network account because you have forgotten your password and have not set up your profile yet, please contact the HISD IT Service Desk using the information below.