In order to bring you the best possible user experience, this site uses Javascript. If you are seeing this message, it is likely that the Javascript option in your browser is disabled. For optimal viewing of this site, please ensure that Javascript is enabled for your browser.

Human Resources — Frequently Asked Questions

For general benefits questions, enrollment, provider concerns, claim problems, doctor referrals, COBRA issues, prescriptions, FAQs, forms, provider contacts and phone numbers, and more...

  • Visit the HISD Benefits Web site or
  • Call Benefits Customer Services at 1-877-780-HISD (4473) between 7 a.m.–7 p.m.
  • If you are unable to call an 800 number from your school location, you can call the HISD Help Desk at 713-892-SERV (7378). Select menu option number 1, and you will be connected to "The Connection."
  • Customer service representatives can answer most questions about your HISD benefits. If they cannot answer your questions, they will refer you to an appropriate person for assistance.

HISD Payroll
Contact
Information

  • Payroll Technical Support Services: 713-892-SERV (7378)
  • Human Resource Answer Line e-mail: hranswerline@houstonisd.org. (If you do not have e-mail access, request assistance from your principal or supervisor.)
  • You can also conduct payroll business in person at the Customer Service Center at 4400 W. 18th St., Level 1 SW.

Update
Personal
Information
For HR

Employees can update their home address and your phone number using the HISDConnect Web portal. To update your information online:

  1. Log on to the HISDConnect employee portal.
  2. After logging on, click the Employee Services tab and click on the Change Personal Information link.
  3. Enter the password you use to log on to HISDConnect.
  4. Click the Submit button. Your home address and phone number will be displayed on the next screen.
  5. Make any necessary changes to your personal information and click the Submit button.

Please note: Changes will not be reflected online until the Monday after you receive your confirmation e-mail.

If you need assistance, please contact the Help Desk (713)-892-SERV (7378); e-mail: helpdesk@houstonisd.org.


Annuities

Call or e-mail Maria Celia Gonzalez (mgonzalez@houstonisd.org) (713-613-2255).


Retirement
Issues