The HISD Password Reset Tool allows district employees to quickly reset their network password from any computer with an Internet connection. Everyone must create a personal profile, which establishes your identity, in order to use the HISD password reset tool. Since the profile data is encrypted, your personal information is secure.

Please understand that in order to use this tool you must be an HISD employee with an employee identification number.

To begin using the password reset tool, you must first create your personal profile by answering personal identification questions.

It is a requirement to set up your personal profile before you can reset your password.

	Creating a Profile			Resetting a Password
	The personal information you provide is stored in an encrypted database so that NO ONE else can view it and no other application or system has access to it.			To be able to use HISD's self-service password reset application, you must validate your identity by entering the information requested.
Click below to create your profile.			If you have already created your profile, Click below to reset your password.

1. What is the HISD Password Reset Tool?

The HISD Password Reset Tool allows district employees to quickly reset their network password from any computer with an Internet connection.

The Network ID is the username that HISD employees use to logon to the network to access district applications, information and e-mails (Example: jsmith).

3. What’s a backslash?

The backslash is the character on the computer keyboard above the enter key. You must enter a backslash after the domain and before your username to logon to the HISD network (Example: AD\username)

4. What’s my domain?

The domain for all HISD employees is AD. You must use the domain and username to logon to the HISD network (Example: AD\username)

5. What does the error message “The information provided did not result in a match” mean?

The error message indicates that you need to:

• Create your profile (click the Create Profile Button) or
  
  
• You entered incorrect information (re-enter and try again)
  
  
• If you haven’t created a profile and you don’t know your password, you will need to contact the Service Desk at 713-892-7378 for assistance.
  

6. Can contractors use the HISD Password Reset Tool?

Contractors with a network account can use the HISD Password Reset Tool.

7. Why do I get a Remedy ticket when I create a profile or reset my password?

Remedy is the Service Desk’s tracking system for all services provided to customers via the phone, e-mail or the portal; therefore, when a service is provided, the customer receives a ticket via e-mail.

Once you have completed creating your profile and resetting your password, please take a couple of minutes to complete a simple survey regarding this tool.

HISD Password Reset Tool Survey

Thank you for your participation!

Although you are no longer required to call the Service Desk for Network password resets, you are welcome to call if you have any questions.

Technical Support Services and Training
5827 Chimney Rock
Houston, Texas 77081
Telephone: 713-892-SERV
Fax: 713-842-3347