• If you have general benefits questions or need help enrolling, please call the HISD Benefits Service Center at 1-877-780-HISD (4473) or visit our website They are open 7 a.m. - 7 p.m., M-F, except holidays.

    For Aetna claims beginning in 2020 If you have any questions regarding Aetna medical claims, procedures, network providers or to request medical ID cards, please call Aetna at 1-877-224-6857 or go online to Get the Aetna HealthSM app by texting “AETNA” to 90156 for a link to download the app (message and data rates apply).

    Jeanne' Johnson is your day-to-day Aetna onsite representative. She will be able to answer questions about how your medical plan works. She can also help you find a provider or determine if your current provider is in your network and provide other valuable resources through Aetna. You may reach Aetna Onsite Representative Jeanne’ Johnson at 281-627-7489 or by email at For your convenience, you may schedule a virtual appointment with her.

    Sonja Whaley is the new Aetna onsite clinical consultant. She specializes in assisting with complex treatment issues, planning a procedure, wellness resources, and other questions. You may reach Onsite Clinical Consultant Sonja Whaley at 832-920-3776 or by email at

    If you have any questions regarding 2019 medical claims, please call Cigna at 1-800-244-6224 or visit

    If you need assistance with prescription benefits, please call Express Scripts at 1-855-712-0331 or visit

    If you have questions regarding your dental plan, please call CIGNA at 1-800-244-6224 (PPO or DHMO members) or visit

    If you need assistance with your vision benefits, please call EyeMed at 1-844-409-3402 or visit

    If you need to reach the HISD Employee Assistance Program, please contact ComPsych at 833-812-5181, 24/7 or go to and type in HISD when you are asked to register.

    If you need to make an appointment at one of the HISD Employee Health and Wellness Centers please call 281-869-3630.