• Next Level is the new provider for HISD Employee Health & Wellness Centers

    next level health and wellness clinic Next Level Urgent Care is now the provider for the Employee HISD Health and Wellness Centers as of May 2, 2019. The clinics are available to serve employees with most of their medical needs, including urgent care, sports injuries, flu, lacerations, limited wellness exams, and much more. Next Level will offer access to medical doctors, as well as physician assistants/nurse practitioners, with an expanded range of services.

    To schedule an appointment at one of the clinics, call 281-869-3630. You can also download the Next Level app (search “Next Level”) and schedule an appointment online. If you have trouble downloading the app, use your cellular data or download the app from home. After you open the app, click on the menu in the upper left-hand corner, select “Schedule Appointment,” click on the HISD clinic of your choice, fill out your name and contact information, and then select the date and time for your appointment. For detailed instructions, see these detailed instructions.

    For employees enrolled in an HISD medical plan, most services will be offered at no charge to them and their covered dependents age 5 and older. Employees who are benefits-eligible but not enrolled in a medical plan can use the centers for just $65 per visit, plus any additional lab fees.

    The clinics are located at:
    • 4400 West 18th St., 77092 (Hattie Mae White)
    • 4330 Bellfort St., 77051 (Attucks Middle School)

    For clinic hours, see the HISD Benefits website here.

    Although your medical records will remain with the prior provider, Concentra, you may obtain a copy or have them transferred from the Concentra Privacy Office by emailing or by writing to:

    Attention: Concentra Privacy Office
    4714 Gettysburg Road
    Mechanicsburg, PA 17055

    In order for Concentra to release a copy or transfer your records, you will need to complete and sign the “Patient Access and Authorization for Disclosure of Protected Health Information” form available on the HISD Benefits website here. A copy in Spanish is available.

    We will be sharing more information about Next Level and its onsite clinic services in the future. For questions, please contact the Benefits Office at 713-556-6655 or email them at

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New in 2019

  • What's new and notable in benefits for 2019
    • Minor medical plan changes in 2019
    • Annual enrollment period for 2019 Benefits is November 1 through November 15, 2018

    The good news for this coming year is that there are no major changes to your health care, life insurance, disability, and most of the other HISD benefit programs. And, we are introducing new programs and services designed to encourage all district employees and their families to live happier, healthier lives. However, the dental plan costs are going up 7% for each plan option (DHMO and PPO).

    New pharmacy programs
    Our prescription plan is always free if you are enrolled in a HISD medical plan, and generic drugs for high blood pressure, high cholesterol, diabetes, and some women’s contraceptives are free as well with certain conditions. Find out more at FAQ/prescription-drug-program and

    Employee assistance program
    Always free to all employees, our EAP program is currently “under construction.” We will communicate information about the program as soon as it becomes available.

    New Cigna wellness website
    Coming soon! A new Cigna Wellness website with programs where you can earn points, prizes, and incentives as you improve your health.

    QCD discount dental program
    The QCD Discount Dental Program has a new website with additional benefits. See www.qcdofamerica/hisd for complete details.

    Preventative care and screenings
    Preventive care is a smart and affordable way to stay healthy, discover any serious health conditions early, and limit financial risks associated with these conditions. See the new chart on page XX for general preventive care and screening guidelines and immunization recommendations for adults.

    Dental premiums going up
    The premiums for our DHMO and DPPO plans are increasing by seven percent due to higher claims costs.

    Cigna Telehealth Connection
    Your 24/7 on-demand access to medical help for registered HISD employees and their dependents is going up slightly. Amwell is now $49 annually, and MD Live is $45 annually.

    Cigna healthcare debit card
    All employees who enroll in a HISD medical plan will receive a Cigna healthcare debit card. Only employees who are enrolled in a Health Care FSA and/or have remaining funds from their Healthfund (money that HISD used to provide) can utilize the card.

    Toss those paper ID cards!
    Register at for instant access to your medical, dental, FSA and HRA benefits and electronic ID cards. For smart phone access, you can download the Cigna and my Cigna apps from the App Store and Google Play. Your medical provider can simply scan your phone when you arrive at their office.

    Working couples
    If you and your spouse both work for HISD, each of you may have coverage but only one of you can cover your qualified dependents. In addition, only one employee can enroll in life insurance on their spouse.

    Elegible dependents coverage
    Every year it is important to review your eligible dependents, as they are the only dependents who can be covered under your plans. It is your responsibility to remove ineligible dependents from all your voluntary insurance plans (dental, life, accident, hospital indemnity, critical illness, cancer, etc.). If you have a dependent who no longer qualifies as an eligible dependent, you must notify the Benefits Services Center at 1-877-780-4473 immediately. If you fail to do so, we will make an adjustment to remove the dependent when we discover the ineligible dependent while auditing our plans, and there will be no refund of premiums paid for ineligible dependents.

    Free life insurance continues
    HISD provides $10,000 each of Life and AD&D coverage at no cost to all employees who are eligible for benefits. You also may purchase supplemental life and a matching AD&D benefit for yourself, your spouse, and your dependent children.

    Already enrolled and making no changes?
    No need to do anything! However, if you participate in an FSA plan, you must re-enroll every year.