HISD Transportation Information
For the 2019-2020 school year, the district will be shifting away from the concept of magnet hubs and returning to more traditional bus stops and routes. Many campuses will continue to serve as “bus stops,” but they will no longer be designated as hub locations, which should reduce the number of students at each stop and cut down on surrounding traffic congestion.
HISD Transportation Services is launching Let’s Talk!, an easy-to-use, online program that will streamline communication by giving parents and school staff a central location where they can submit questions and concerns, track their inquiries, get quick answers, and rate our service. Let’s Talk! will not replace Customer Care but will allow both Transportation and Customer Care to focus on improving customer service and reducing response times.
To use Let’s Talk!, open this link or download the Let’s Talk! app in the App Store or Google Play, click “Get Started,” and then enter the ID: HI1862 when prompted. You can remain anonymous, but if you leave your contact information, you’ll receive a personal response within two business days.
HISD Customer Care 713-556-9400
HISD Transportation Services is launching SafeStop, a school bus tracking app that will allow parents to track their students’ buses. SafeStop offers a map that lets you see exactly where your bus is along its route. It also provides expected arrival times for each stop, making it easier for you to quickly check when the bus will arrive and monitor your child’s route to and from school.
To get started, click this link or download the SafeStop app in the App Store or Google Play, click on “Create an Account,” then follow the steps to complete your registration. Make sure you have your child’s student ID when you’re ready to register.
Student Badge Program
HISD’s Transportation Services is implementing a student badge program designed to help the district track ridership and utilization of buses and routes, while also allowing parents to track when their students get on and off the bus — enhancing efficiency and safety across the system.
Personalized badges will be provided to all registered HISD bus riders. From there, it’s easy — just scan your badge every time you get on and off a bus. Badge distribution will take place in August. Parents will be notified as badges are distributed.
For more information about the bus badge system including replacement badges, please click here.