The 24/7 Nurse Line provides healthcare decision counseling with the information and support you need to understand your medical care options and how to make the most of your coverage. Call 877-780-4473 (HISD), choose a language and press 3 to talk one-on-one with an experienced registered nurse, 24 hours a day, 365 days a year. Specially trained nurses can help you understand your medical problem, evaluate self-care possibilities, and plan questions for your doctor. They can also research options for care and send you easy-to-understand information tailored to your specific needs. This free service is available to all employees who are eligible for benefits, along with their eligible dependents.