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Payroll & Paycheck Questions

Payroll Customer Service: 713-556-7400
Human Resource Answer Line e-mail:
(If you do not have e-mail access, request assistance from your principal or supervisor.)
You can also conduct payroll business in person at the Customer Service Center at 4400 W. 18th St., Level 1 SW.

What do I do if I have not received my paycheck?

If you have not received your paycheck by the Friday after payday, a stop payment request may be signed at Customer Service located at 4400 W. 18th Street. This request may be made no earlier than that Friday afternoon following payday. A replacement check will be issued approximately two business days after the request has been submitted. Customer Service's business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.