Technical Support
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Quentisha Puryear
Intermediate IT Customer Service Representative
quentisha.puryear@houstonisd.org
IT Support is here to assist you in checking out, utilizing, and troubleshooting Challenge Early College High School’s technology and equipment. You can check out a laptop and/or hotspot, get a student ID card, troubleshoot or install electronics for the classroom, and more.
After reviewing the FAQs, use the Tech Support Request link to submit your IT request.
FAQs
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First off, if you have any issues with your laptop, then you should always restart your computer and sign back in to try and fix it.
Sometimes updates require restarts for them to take effect, and the computers do not like going too long after an update without restarting.
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What do I need to know before I bring my laptop to you?
There’s a chance you might need it to be restored or reimaged, which requires wiping everything from your laptop. If you don’t want to lose any files or info, back them up to cloud storage (or whatever medium you like) before coming to campus. In fact, always back up your files at least once a month. It’s a good life lesson to get into the habit of doing!
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My mic isn’t working on my laptop.
If it's with one app, check the settings of that particular app.
If it's with all apps, then please check your computer settings in Start (the lower-left-hand Windows logo):
System -> Sound -> Input -> Choose your input device -> Test your microphone
If your mic is grayed out, that means it’s disabled. Enable it.
If that doesn't work, then please bring your laptop in as soon as you can to get it checked out.
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MS Teams isn’t working anymore, but I don’t have the app-- I just use the website.
Please fill out the form below to bring in your laptop so that you can get the app installed.
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MS Office Suite isn’t working.
Your laptop’s license may require a renewal. Bring it in so it can be checked out.
Still Need Help?
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Tech Support Request
Submit your request here.