Sometimes updates require restarts for them to take effect, and the computers do not like going too long after an update without restarting.

There’s a chance you might need it to be restored or reimaged, which requires wiping everything from your laptop. If you don’t want to lose any files or info, back them up to cloud storage (or whatever medium you like) before coming to campus. In fact, always back up your files at least once a month. It’s a good life lesson to get into the habit of doing!

If it's with one app, check the settings of that particular app.

If it's with all apps, then please check your computer settings in Start (the lower-left-hand Windows logo):

System -> Sound -> Input -> Choose your input device -> Test your microphone

If your mic is grayed out, that means it’s disabled. Enable it.

If that doesn't work, then please bring your laptop in as soon as you can to get it checked out.

Please fill out the form below to bring in your laptop so that you can get the app installed.

Your laptop’s license may require a renewal. Bring it in so it can be checked out.