A School of Opportunity
Quentisha Puryear
Intermediate IT Customer Service Representative
quentisha.puryear@houstonisd.org
IT Support is here to assist you in checking out, utilizing, and troubleshooting Challenge Early College High School’s technology and equipment. You can check out a laptop and/or hotspot, get a student ID card, troubleshoot or install electronics for the classroom, and more.
After reviewing the FAQs, use the Tech Support Request link to submit your IT request.
Laptops are available for all students at Challenge Early College High School, for a small nonrefundable deposit of $25 each Fall. Every student gets an HISD-issued laptop, laptop case, and charging cord, which they are responsible for keeping undamaged throughout the year. Optional Wi-Fi hotspots are also available, in case of inconsistent internet access at home.
If you already have a personal laptop and don't think you'll need a HISD laptop, you are advised to still get a HISD laptop in order to get free access to all HISD-purchased apps, better Wi-Fi with the “hisd-student” network, the ability to take the TSIA and other State tests, and IT assistance if any technical issues arise.
Please bring your filled out and signed Laptop Loan Agreement form and Acknowledgement of Fees form (here, at the front office, or Rm. 264), and your $25 nonrefundable deposit, when you pick up your equipment.
Any missing or intentionally-damaged laptop or accessories will be assessed the following charges to replace:
| ITEM | PRICE |
| Laptop | $1,059.00 |
| Charging cord | $45.00 |
| Wi-Fi hotspot | $85.00 |
| HISD tags/labels | $2 per tag/label |
Failure to pay for the items lost will result in disciplinary action, including non-release of transcripts.
There’s a chance you might need it to be restored or reimaged, which requires wiping everything from your laptop. If you don’t want to lose any files or info, back them up to cloud storage (or whatever medium you like) before coming to campus. In fact, always back up your files at least once a month. It’s a good life lesson to get into the habit of doing!
If it's with one app, check the settings of that particular app.
If it's with all apps, then please check your computer settings in Start (the lower-left-hand Windows logo):
System -> Sound -> Input -> Choose your input device -> Test your microphone
If your mic is grayed out, that means it’s disabled. Enable it.
If that doesn't work, then please bring your laptop in as soon as you can to get it checked out.
Please fill out the form below to bring in your laptop so that you can get the app installed.
Your laptop’s license may require a renewal. Bring it in so it can be checked out.
Submit your request here.
5601 West Loop South Houston, TX 77081 713-664-9712 fax: 713-664-9780 Accessibility
Challenge Early College High School
5601 West Loop South Houston, TX 77081
713-664-9712
fax: 713-664-9780
