Intermediate IT Customer Service Representative
IT Support is here to assist you in checking out, utilizing, and troubleshooting Challenge Early College High School’s technology and equipment. You can check out a laptop and/or hotspot, get a student ID card, troubleshoot or install electronics for the classroom, and more.
After reviewing the FAQs, use the Tech Support Request link to submit your IT request.
Laptop and Accessories
Laptops are available for all students at Challenge Early College High School, for a small nonrefundable deposit of $25 each Fall. Every student gets an HISD-issued laptop, laptop case, and charging cord, which they are responsible for keeping undamaged throughout the year. Optional Wi-Fi hotspots are also available, in case of inconsistent internet access at home.
If you already have a personal laptop and don't think you'll need a HISD laptop, you are advised to still get a HISD laptop in order to get free access to all HISD-purchased apps, better Wi-Fi with the “hisd-student” network, the ability to take the TSIA and other State tests, and IT assistance if any technical issues arise.
Please bring your filled out and signed Laptop Loan Agreement form and Acknowledgement of Fees form (here, at the front office, or Rm. 264), and your $25 nonrefundable deposit, when you pick up your equipment.
Any missing or intentionally-damaged laptop or accessories will be assessed the following charges to replace:
ITEM PRICE Laptop $1,059.00 Charging cord $45.00 Wi-Fi hotspot $85.00 HISD tags/labels $2 per tag/label
Failure to pay for the items lost will result in disciplinary action, including non-release of transcripts.
What do I need to know before I bring my laptop to you?
My mic isn’t working on my laptop.
MS Teams isn’t working anymore, but I don’t have the app-- I just use the website.
MS Office Suite isn’t working.