- HISD Human Resources
- FAQs
General Questions
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What is the HISD Welcome Letter?
The HISD Welcome Letter is sent to you by your Talent Coordinator once you have completed the hiring process.
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How do I get an employee ID badge?
You will receive an HISD Badge Request Form when you receive your HISD Welcome Letter. Once you have received this letter, visit www.HoustonISD.org/HRHelp, click “all other inquiries” and fill out a request for an ID badge. Once you have completed the process, an email will be sent to the address you listed on your footprint ticket, stating your badge is ready for pickup at Hattie Mae White.
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How do I get a replacement badge?
You may obtain a replacement ID badge from the Badge Desk at the Hattie Mae White Educational Support Center. Replacement ID badges cost $10.00.
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How do I find my Work Calendar?
You may view the HISD Work Calendar online. Work Calendars include information such as holidays, staff development, and school beginning and end dates. If you have questions, you can call Employee Services (713-556-7400 Opt 3 opt 5) to confirm that you are looking at the correct schedule.
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Who is my Human Resources contact person?
The Employee Service Team is your first point of contact for all matters related to Human Resources.
Phone: 713-556-7400 Opt 3 opt 5
Email: EmployeeServices@houstonisd.org -
How can I view HISD’s employee policies?
All HISD’s employee policies are in a central location known as Board Policy Online.
Leave
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How many days of paid leave do I have per year?
Leave time and benefits eligibility is determined by the position status (Full-Time Equivalency or FTE), not by hours worked. All positions programmed with standard hours of 20 or more are classified as "benefits eligible." You may confirm your position status with your manager.
Types of Leave
State & Local Leave
10 month employees (5 state days, 5 local days)
11 month employees (5, state days, 6 local days)
12 month employees (5 state days, 7 local days, 10 vacation days) -
When can I use my state/local leave?
You are eligible to use the state/local leave immediately upon hire date. You can check your available leave balances by logging on to OneSource ESS. Then, click on "View Time Account Balances". For more information about HISD’s leave policies, please see DEC (Local) within HISD’s Board Policy Online Manual.
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What is the difference between state and local days?
State days are leave days (paid time off) allotted by the state to all eligible public education employees in Texas. Local days are leave days (paid time off) allotted by the Houston Independent School District or the public local (Texas) district for which you work.
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Does leave from my previous district transfer to HISD? Does leave transfer automatically?
Only state leave from another Texas school district may transfer over; the accrued state leave does not automatically transfer to HISD. You must request a service record from your previous school district. If a transferable state leave balance is shown on the service record, when verified, the state leave balance will be added to your HISD leave bank.
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Does leave time carry over from year to year?
Unused accrued Local leave carries over, with no cap on hours. All unused, accrued vacation time over 50 days is surrendered, and vacation leave more than 400 hours does not carry over.
Payroll/Compensation
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Who do I contact regarding compensation or contracts?
To update or inquire about your certification status, please contact your Talent Coordinator at 713-556-9494. For all updates to education status (degrees conferred), original transcripts must be submitted to your Talent Coordinator.
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How do I receive credit for my previous years of experience?
For teaching experience, original service record(s) from previous school district(s) must be presented to your Talent Coordinator for review and consideration.
For non teaching positions, please submit a letter of service on company letterhead.
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When will I receive the first paycheck?
An employee’s first paycheck is paid based upon the pay period during which the employee officially reports to work. Reference the HISD Payroll Calendar. For example, if you report to campus 8/16, then the first paycheck will be 9/1 according to the HISD Payroll Calendar.
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How do I switch between Direct Deposit and a Pay Card?
After your Pre-Hire session, submit any banking information changes to the Employee Services Team via email at EmployeeServices@HoustonISD.org or call 713–556–7400. You may also request assistance through online requests by visiting www.HoustonISD.org/HRHELP.
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What is "Escrow" and how does it work?
Escrow (also shown on your pay advice as "ENP" or "Earned, Not Paid") is the calculated dollar amount deducted from your pay each paycheck to cover your salary during the summer break. This is available for 10, 10.5, 11, and 11.5 month employees. The escrow deduction is calculated to ensure employees receive the same standard gross amount each paycheck throughout the year.
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Who do I contact regarding compensation or contracts?
You may contact Talent Management via email at Hiring@houstonisd.org or by phone at 713-556-9494, from 8 a.m. to 5 p.m. CT Weekdays (except holidays).
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How do I access my paycheck, and when will I receive the first one?
The date an employee receives his/her first paycheck will depend on the date on which the employee was hired. Employees are paid on a bi-weekly basis on Wednesdays. Depending on the option selected during the pre-hire session, pay will either be directly deposited in the employee’s bank account or onto a paycard.
Employee paycheck information is available online by logging on to the OneSource and going to Employee Self Service.
Pay Statement information is available every other Monday. Your check is deposited in your account on Wednesday. Please take note of your paycheck information on Monday so that any errors can be resolved before pay day on Wednesday. -
Who should I contact with Payroll questions?
You may contact Employee Services via email at EmployeeServices@HoustonISD.org or by phone at 713-556-7400, option 5 from 8 a.m. to 5 p.m. CT Weekdays (except holidays).
Benefits
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What coverage will I have if I don't enroll in any district benefits?
If you are a newly eligible employee and you do not enroll, you will not have any district benefits coverage except:
- Employee Assistance Program
- Basic Life and AD&D Insurance
- HISD Employee Health & Wellness Center by Next Level Urgent Care
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Who should I call with benefits questions?
Call HISD Benefits Service Center at 1-877-780-HISD (4473) and speak to a Benefits Specialist, 7 a.m. to 7 p.m. Central Time, weekdays, except holidays. You can also email us at BenefitsOffice@houstonisd.org Log on to hisdbenefits.org to view benefits information and resources.
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When do benefits begin for a new employee?
You will be sent an email to sign up for benefits. Upon doing so, benefits coverage begins on your benefits effective date, which is the first of the month following 30 days after your hire date.
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When is the enrollment deadline?
You have 30 days after your hire date to enroll in the HISD benefits program. If you miss the enrollment deadline, you will not have coverage for the remainder of the calendar year.
Retirement
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Am I eligible for a 403(b) or 457 retirement plan?
All active HISD employees are eligible to participate in the voluntary 403(b) and 457 retirement plans sponsored by the district. You may direct before-tax payroll deductions to the 403(b) or 457 plans offered by active HISD 403(b) or 457 plan providers.
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What is TRS, and when do I qualify?
Teacher Retirement System of Texas (TRS) is an alternative to the Social Security system. The money deducted from your payroll check (TRS Retirement Contribution) by HISD is sent monthly directly to TRS and placed in a retirement account in your name. You cannot opt out of these deductions, because they are mandated by the state of Texas and are not optional if you work in the Texas Public School System.
TRS eligibility begins on your start date. You will receive a TRS package by mail within 30 days of eligibility.
Technology
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What is my username and password?
Your username will be P00###### (# = Employee ID). The EID can be found on the Welcome Letter that is emailed from your Talent Coordinator. The letter has the username, report date, salary, campus, and new hire FAQs. Upon receiving the Welcome Letter, please call the IT Service Desk at 713-892-SERV (7378) once on an HISD device to assist with the initial login onto the HISD network. To complete the initial login, it must be on an HISD device and district network.
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How do I change my password?
After logging in to your Office 365 account at https://www.houstonisd.org/office365 , click the profile icon at the top right corner of the screen and then click My Account. From the My Account page, you can click Passwords to quickly change your password.
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How do I log in to my email?
Open your HISD email by accessing http://office365.houstonisd.org, and sign in with your HISD Username and Password.
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How do I access OneSource?
You must be fully hired in the system to access OneSource. Be sure to complete your initial login at the campus first before attempting to access OneSource. Please click here for the Start of School FAQs.