Hospital Indemnity Plan FAQs

  • How do I find out the status of my claim?

    Posted by:

    Call the Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays).

     
    Comments (-1)

  • How do I file a claim?

    Posted by:
    To receive reimbursement for covered expenses, you must fill out the Hospital Indemnity claim form. You can also call the Aflac Group at 800-433-3036, 7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays) and speak to a customer service specialist.
     
    Comments (-1)

  • How do I enroll?

    Posted by:

    You can enroll during annual benefits enrollment through the Benefits website by clicking on Enrollment and following the instructions. If you have a family status change, please call the HISD Benefits Service Center at 877-780-HISD (4473), choose a language and press 0; they are open weekdays (except holidays), 7 a.m. to 7 p.m., and Saturdays, 7 a.m. to 4 p.m. CST. More information about family status changes is available on the HISD Make a Change page.

    If you sign up during annual benefits enrollment, your coverage won’t start before the new plan year begins.

     
    Comments (-1)

  • What does the hospital indemnity plan cover?

    Posted by:
    It provides coverage to help you pay your share of hospital expenses under most medical plans, such as deductibles and coinsurance amounts. You can use these benefits for expenses related to pregnancy or any illness, infection, disease or other abnormal physical condition or injury that requires hospitalization. The benefits it pays are the same no matter which hospital you use and whether or not you have other health coverage.

    This plan waives your cost for coverage if you’re in the hospital continuously for six months. You don’t pay the premiums for coverage again for 12 months or until the hospital discharges you, whichever comes first.
    Comments (-1)