The updates include: 

Updated health assessment 
Simplified online coaching programs called Journeys™
New Journey topics and others that combine similar content 
Available in 20 languages 
Ability to personalize the site with the member’s own background and profile photo 

The new Journey options are easier to follow – and quicker to complete! The site content can be easily converted into 20 different languages, and there is a card carousel that helps direct members to the resources they need. New tabs provide access to resources like the health assessment, Journeys, an FAQ, and a video that walks them through the site.

Members can call the 24/7 nurse line at 1-800-556-1555. (For speech or hearing impaired, dial 711.10.)

Unfortunately, their participation in that Journey will be lost, and they will need to start a new Journey. 

They can check the Accomplishments tab in their Health Dashboard, which shows their health assessment completions and any completed Journeys. 

Your health care plan covers specific preventive care services. Even when you’re in the best shape of your life, a serious condition with no symptoms may put your health at risk. Using these services at the right time can help you stay healthier by:

• Preventing certain illnesses and health conditions from happening
• Detecting health problems at early stages, when they may be easier to treat 

Preventive care services are provided when you don’t have any symptoms and haven’t been diagnosed with a health issue connected with the preventive service. They typically are provided during a wellness exam. You and your doctor will determine what tests and health screenings are right for you based on your:

• Age
• Gender
• Personal health history
• Current health

When your doctor determines that you have a health issue, the additional screenings and tests after this diagnosis are no longer considered preventive. These services are covered under your plan’s medical benefits, not your preventive care benefits.

Many plans cover preventive care services at 100% – no additional cost to you – when you go to a health care professional in your plan’s network. Check your plan materials for details about your specific medical plan’s coverage and the provider directory for a list of health care professionals and facilities in your plan’s network.
Even when your appointment is for preventive care, you may receive other services during that exam that are not preventive. These other services are generally covered under your plan’s medical benefits, not your preventive care benefits. This means you may be responsible for paying a portion or all of the cost, depending on your plan’s deductible, copay, and coinsurance amounts.