Contacts and Resources
If you have general benefits questions or need help enrolling, please call the HISD Benefits Service Center at 1-877-780-HISD (4473) or visit our website www.hisdbenefits.org. They are open 7 a.m. - 7 p.m., M-F and Sat 7-4 p.m., except holidays.
For Aetna claims beginning in 2020: If you have any questions regarding Aetna medical claims, procedures, network providers or to request medical ID cards, please call Aetna at 1-877-224-6857 or go online to www.Aetna.com. Get the Aetna HealthSM app by texting “AETNA” to 90156 for a link to download the app (message and data rates apply).
Jeanne' Johnson is your day-to-day Aetna onsite representative. She will be able to answer questions about how your medical plan works. She can also help you find a provider or determine if your current provider is in your network and provide other valuable resources through Aetna. You may reach Aetna Onsite Representative Jeanne’ Johnson at 281-627-7489 or by email at JohnsonJ11@aetna.com. For your convenience, you may schedule a virtual appointment with her.
Sonja Whaley is the new Aetna onsite clinical consultant. She specializes in assisting with complex treatment issues, planning a procedure, wellness resources, and other questions. You may reach Onsite Clinical Consultant Sonja Whaley at 832-920-3776 or by email at WhaleyS@aetna.com.
If you have any questions regarding 2019 medical claims, please call Cigna at 1-800-244-6224. www.mycigna.com.
If you need assistance with prescription benefits, please call Express Scripts at 1-855-712-0331 or visit www.express-scripts.com.
If you have questions regarding your dental plan, please call CIGNA at 1-800-244-6224 (PPO and DHMO members) or QCD of America at 1-800-229-0304 (Managed Cost Dental members). www.mycigna.com www.qcdofamerica/hisd
If you need assistance with your vision benefits, please call EyeMed at 1-844-409-3402. www.eyemed.com.
If you need to reach the HISD Employee Assistance Program, please contact ComPsych at 833-812-5181, 24/7 or go to www.guidanceresources.com and type in HISD when you are asked to register.
If you need to make an appointment at one of the HISD Employee Health and Wellness Centers please call 281-869-3630.
4400 West 18th St., Level 1SW
Houston, TX 77092