Contacts and Resources

  • If you have general benefits questions or need help enrolling, please call the HISD Benefits Service Center at 1-877-780-HISD (4473) or visit our website They are open 7 a.m. - 7 p.m., M-F and Sat 7-4 p.m., except holidays.

    If you have any questions regarding 2019 medical claims, please call Cigna at 1-800-244-6224.

    For Aetna claims beginning in 2020: If you have any questions regarding Aetna medical claims, procedures, network providers or to request medical ID cards, please call Aetna at 1-877-224-6857 or go online to Get the Aetna HealthSM app by texting “AETNA” to 90156 for a link to download the app (message and data rates apply).

    If you need assistance with prescription benefits, please call Express Scripts at 1-855-712-0331 or visit

    If you have questions regarding your dental plan, please call CIGNA at 1-800-244-6224 (PPO and DHMO members) or QCD of America at 1-800-229-0304 (Managed Cost Dental members). www.qcdofamerica/hisd

    If you need assistance with your vision benefits, please call EyeMed at 1-844-409-3402.

    If you need to reach the HISD Employee Assistance Program, please contact ComPsych at 833-812-5181, 24/7 or go to and type in HISD when you are asked to register.

    If you need to make an appointment at one of the HISD Employee Health and Wellness Centers please call 281-869-3630.

Benefits Department

Benefits Department
4400 West 18th St., Level 1SW
Houston, TX 77092

Ph: 713-556-6655
HISD Benefits Service Center
Ph: 877-780-HISD