Dependent Verification FAQs

  • Helpful resources

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    Questions? Call the HISD Benefits Service Center at 877-780-HISD (4473). 


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  • What kind of documentation do I need?

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    For a child, one of these documents verifies eligibility:
         • Adoption certificate
         • Adoption placement agreement
         • Birth certificate with parents' name listed
         • Documentation of legal custody
         • Documentation of legal guardianship
         • Hospital birth record (within 90 days of birth)
         • Qualified medical child support order

    For a spouse, one of these documents verifies eligibility:
         • Declaration of informal marriage
         • Marriage certificate

    If your dependent is a stepchild, you must also provide a copy of a marriage certificate to substantiate the child’s relationship to the employee or spouse. 


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  • Am I required to verify my dependents?

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    Yes, you must verify your dependents. In fact, there can be serious consequences, including losing coverage for yourself and your dependents, if you try to cover individuals who don't meet the definition of an eligible dependent.

    You must submit your documentation within 30 days of the dependents' eligibility (your hire date or the life event date for your dependent). If valid documentation is not received, your dependent(s) will be processed as invalid and the pended dependent coverage will be removed.


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  • What is dependent verification?

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    Dependent verification is a way of showing proof that any dependent you would like to enroll for benefits coverage meets our plan guidelines for eligibility. It's a very simple, very important process. You only need to do it once, unless you drop a dependent and try to add that dependent back later. 


    After enrolling your dependents, you will receive an email through your HISD email account and a letter mailed to your address on file regarding documentation. Instructions will be provided in these communications.


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