Aetna Member Information

  • Aetna switching to online EOBs April 1EOB
    In order to save time and reduce paper waste, Aetna will switch to online Explanation of Benefits (EOB) statements. HISD employees enrolled in an Aetna medical plan will receive their EOB statements online starting April 1, 2022. From that date forward, members may find the latest updates on the member website.

    This means that paper statements will no longer be mailed to you unless you visit the Aetna website and request them. This means:

    • You will get quicker updates and email notices when statements are ready to view online.
    • You can review your claims 24/7.

    To continue receiving paper statements in the mail, please visit the Aetna member website, go to Your Profile, and uncheck the box “Receive documents electronically” in the Paperless Preferences section. 

    For questions, please call Aetna Member Services at 877-224-6857 or login to your member website at and click member Login.