CareAccess Live

  • woman using careaccess live

    CareAccess Live
    is a virtual care platform that lets Aetna Memorial Hermann ACO and Texas Medical Neighborhood plan members securely text with a doctor any day, any time. This service is not available to Kelsey-Seybold ACO plan members or Kelsey Select ACO members, as Kelsey-Seybold has its own plan features (see * below). The CareAccess Live app allows you to connect to easy, quality care from your phone or computer.

    CareAccess Live app
    The next time you have a non-emergency medical question, try using the CareAccess Live app to securely text with a doctor. There is a $0 member cost share, doctors are available 24/7, and you can talk for as long as you need to. Just download the app from the App Store or Google Play or visit to sign up and begin texting with a doctor in seconds.

    CareAccess Live doctors are available to help when you:

    • Feel sick but it’s not an emergency
    • Have a minor injury
    • Have general medical questions or want peace of mind
    • Need a routine prescription refill (controlled substances, non-therapeutic, and certain other drugs may not be available)
    • Are not sure where to go to get care

    Members of Aetna, with the exception of Kelsey-Seybold ACO plan or Kelsey Select ACO members, can securely text doctors 24/7 with the CareAccess Live app. This allows members to get care when getting into the doctor’s office isn’t an easy option, and it averts members from after-hours calls and unnecessary emergency room visits.

    CareAccess Live providers are board-certified and credentialed physicians who are part of CMDPN, LLC (CirrusMD Provider Network) and licensed to practice across the U.S. Members can access CareAccess Live by downloading the CareAccess Live app or online at

    *Kelsey-Seybold ACO and Kelsey Select ACO offer MyKelseyOnline, which allows members to email their doctors, get most test results, and schedule appointments online. E-visits and video visits are also available 365 days a year using a camera-enabled smartphone, tablet or computer. Visit for more information.

  • careaccess live logo