In 2019, 463 million adults (1 in 11) were living with diabetes worldwide. According to the American Diabetes Association, 34.2 million Americans, or 10.5% of the population, had diabetes. Of the 34.2 million adults with diabetes, 26.8 million were diagnosed, and 7.3 million Americans don’t even know they have it.
Frequently Asked Questions
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Why are members being sent a new device?
The current Livongo blood glucose device will lose cellular connectivity this month as its cell provider is no longer supporting 3G networks. The new device will be able to connect to 4G networks to prevent any disruption in the Livongo Diabetes program.
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What should members do with their old device?
Once they have activated their new device and confirmed they are able to complete a blood glucose check, they should no longer use their old meter to take any readings.
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How does a member activate their new device?
Simply turn on the meter and follow the instructions on the device. Then insert a clean test strip and complete a blood glucose check.
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What date will the cellular service turn off?
This depends on AT&T, as it’s part of their 3G shut down. The goal is to have all 3G meters replaced before mid-February.
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How should members properly dispose of their old devices to ensure their information is protected/erased?
The old meters can be disposed of as electronic waste. Their data can only be accessed with a password-protected login. The old meters will still function, so can be kept as a backup meter; they simply won’t connect the member’s data to the cloud. If a member is highly concerned about their data on the old device, it can be physically destroyed to render it unusable.
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Will the old test strips work in the new device?
Yes, the only change to the device is the 4G vs. 3G capability. The same test strips work in both.
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Will the new device work the same as the old device?
Yes, from a member’s point of view, they are identical.
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The Livongo Diabetes Management Program
Has open slots available on a first-come, first-served basis. The Livongo program for HISD is capped at 500 participants.
Livongo offers support for diabetes, including unlimited test strips at no cost; the Livongo connected meter that provides real-time tips and uploads readings; and access to health coaches who are certified diabetes educators and may assist with nutrition planning and lifestyle management.
If you’re not already a member, see if you’re eligible at join.livongo.com/HISD/new. The program is offered at no cost to eligible members with diabetes and coverage through the HISD medical plan. If you have any questions, please call Livongo Member Support at 800-945-4355.Diabetes Management System from HISD Benefits on Vimeo.
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