In 2019, 463 million adults (1 in 11) were living with diabetes worldwide. According to the American Diabetes Association, 34.2 million Americans, or 10.5% of the population, had diabetes. Of the 34.2 million adults with diabetes, 26.8 million were diagnosed, and 7.3 million Americans don’t even know they have it.
Livongo upgrading blood glucose meters
Livongo is contacting enrolled members to inform them that they will receive a new blood glucose meter for their Livongo Diabetes program, as the old meter will lose cellular service in January 2022. The new meter will function the same, but will be connected to the latest 4G cellular networks.
To receive the upgraded meter, each enrolled member should confirm that the address
associated with their my.livongo.com account is correct. If changes are needed, they should log into their account, select their name, and edit their mailing address under Profile and Preferences>Shipping Address.
Please contact Livongo Member Support at firstname.lastname@example.org or call
800-945-4355 for assistance or questions.
Frequently Asked Questions
Why are members being sent a new device?
What should members do with their old device?
How does a member activate their new device?
What date will the cellular service turn off?
How should members properly dispose of their old devices to ensure their information is protected/erased?
Will the old test strips work in the new device?
Will the new device work the same as the old device?
The Livongo Diabetes Management Program
Has open slots available on a first-come, first-served basis. The Livongo program for HISD is capped at 500 participants.
Livongo offers support for diabetes, including unlimited test strips at no cost; the Livongo connected meter that provides real-time tips and uploads readings; and access to health coaches who are certified diabetes educators and may assist with nutrition planning and lifestyle management.
If you’re not already a member, see if you’re eligible at join.livongo.com/HISD/new. The program is offered at no cost to eligible members with diabetes and coverage through the HISD medical plan. If you have any questions, please call Livongo Member Support at 800-945-4355.