What are the hours for physical health telehealth?
Physical health services are available on-demand 7am-5pm local time, Monday through Friday. School-based physical health services will only take place during the school day.

Where do physical health services take place?
Physical health services can take place at home on-demand or in the nurse’s office during school hours when the nurse is present and has determined telehealth services are needed.

How does Hazel Health protect my student’s privacy during physical health sessions?
All student health information will stay confidential and in compliance with HIPAA. Nurses will be able to look up whether that student has successfully enrolled with Hazel, but will not receive any details about that students’ care plan or health information without your explicit permission.
Student information is stored on Hazel’s highly secure, fully encrypted digital records platform.

How many physical health visits can each student access?
There is no limit on the number of visits.

Can visits be scheduled in advance?
At-school physical health visits are available on-demand and a provider is available within minutes. Wait times may be a little longer during peak visit times. At-home physical health visits are available throughout the day, but are initiated by the parent/guardian.

What physical health symptoms can Hazel Health providers treat or address?

How do physical health services work at school?
Physical health services begin when a student visits their school nurse with a potential medical issue*, the nurse determines that a Hazel Health Telehealth appointment is necessary, and the nurse confirms the student has a Hazel Health consent form on file. The nurse will begin by initiating an on-demand Hazel Health visit. The nurse will then take the student’s height, weight, temperature, and blood-oxygen level and enter that information on the iPad for the provider. The Hazel Health provider will speak with the student to better understand what is going on. If appropriate, the provider may prescribe the student with over-the-counter medicine that the parent/ guardian has previously consented to or may recommend follow up care. Once the visit is complete, an automatic follow up report will be sent to the student’s parent/ guardian or guardian.

*Note: If an on-site clinic is available, the nurse will utilize the on-site clinic as appropriate. If the on-site clinic is determined to not be appropriate for the student, the nurse may proceed with utilizing Hazel Health if the nurse deems it appropriate and the student has a consent form on
file.

How will I know if my student is seen by a Hazel Health provider?
Following each physical health visit, the parent/ guardian will receive a text message with a link to securely access the discharge summary for the visit.

What types of over-the-counter medication can a Hazel Health provider prescribe?
During the online consent process, parent/guardians can designate which over-the-counter medications the Hazel Health provider can prescribe, including: