HISD AlertLine

  • HISD is committed to conducting business while adhering to strict ethical and compliance standards. That’s why the district has had an anonymous AlertLine in place for years, so that employees can report suspected fraud, waste, abuse, or any other concern about HISD practices.

    The 24-hour call center is monitored by a third-party expert, NAVEX Global, which provides complete anonymity to employees who feel they need to report illegal, fraudulent, or wasteful behavior.

    Employees can call toll-free (1-800-455-9551) to report behavior they feel does not follow proper HISD policies or guidelines. Employees can also ask questions regarding ethical dilemmas or district policies, procedures, or guidelines.

    All callers who wish to remain anonymous may do so. Calls are not recorded or traced.

    How does the AlertLine work?
    NAVEX Global, the third-party vendor that operates the call center, routes the information obtained to the Office of Internal Audit. Internal Audit reports directly to the district’s Audit Committee of the HISD Board of Education and is completely independent of the superintendent of schools and anyone in the administration. Internal Audit conducts an inquiry/investigation to search for root causes and takes the appropriate action to remediate the concern.

    Callers are encouraged to check back with the AlertLine using the report # and PIN # provided in order to:

    • Check the accuracy of their report.
    • View acknowledgement of their report.
    • Find out if additional information is needed to process their question/concern.
    • Provide additional information or documents.
    • View the status or updates to the inquiry/investigation.

    Continued follow-up on a matter is particularly important for anonymous reporters, since NAVEX Global has no other means to communicate with this type of caller.