Frequently Asked Questions

  • How is a new transfer student record processed?
    When a transfer student requests transportation, the school is responsible for submitting a request on behalf of the student through the Chancery System. The information received from Chancery is downloaded daily to Trapeze. Once that download is complete, a member of the Routing and Scheduling staff assigns all eligible students to bus stops. Student rosters and route updates are posted to the transportation web site every Monday and Wednesday. School transportation coordinators may check the status of the transportation request by viewing these updates.

    Not all transfer students will qualify for transportation services. For more information on student transfers and transportation availability, please visit the HISD Education Choice Web Page.

    What makes a state student eligible for transportation?
    Students eligible for transportation to standard education programs are:
    Resident district students who are attending their zoned schools of attendance and; Reside two or more miles (as measured along the shortest route that may be traveled on public roads) from their zoned campuses. Students eligible for standard education transportation may be provided round trip transportation between district designated stops and their zoned campuses (Reference: SPM 3611 - Eligibility Guidelines for Transportation of Students).

    How is new student record processed?
    New student information should be submitted online using the Chancery System. The information received from Chancery is downloaded daily to Trapeze. Once that download is complete, a member of the Routing and Scheduling staff assigns all eligible students to bus stops. Student rosters and route updates are posted to the transportation web site every Monday. School transportation coordinators may check the status of the transportation request by viewing these updates. The Wednesday following the posting, students may officially begin using their newly assigned stop.

    How long will it take for a change to be processed?
    Please allow 2-3 weeks for all new student requests and changes to be processed. At any time you may view the status of your request by checking the appropriate online status report.

    When should I submit my field trip request?
    Request the field trip as soon as you know your students are taking one! Remember, your trip request must be submitted no less than 10 school days prior to the date of the trip. Late requests can not be accepted.

    How do I request a field trip?
    All field trips must now be requested online through the Field Trip Service Request Form. Due to the volume of trip requests, faxes, phone calls and e-mails will no longer be accepted.

    How will I know if my trip has been approved?
    Finding out if your trip has been accepted is easier then ever! Simply check the Field Trip Status Report three (3) working days after the request was submitted. Submit your campus number and the month and year of your field trip on the form, and a list of all trips for your campus for that month and year along with the status of your trip request will be displayed.

    Who do I call if I need assistance for a field trip?
    We've tried to make our web site as complete as possible so that you can do almost everything you need to do regarding a field trip on-line. However, if you do need personal assistance, please feel free to contact our field trip specialist, Ava Bains. Phone and fax numbers are available for our field trip division on our Contact Us web page. Please remember though that we do not accept faxed or e-mailed field trip requests. They must be submitted via our web site using the

    What should I do if the field trip bus is late?
    If your bus has not arrived by the time specified on your trip request, call the HISD terminal the bus is coming from. The phone numbers for our motor pools can be found on our Contact Us web page. If you aren't sure which terminal the bus is coming from, check the Field Trip Status Report. The bus terminal your trip will operate from will be listed in the last column.

    How do I submit an early dismissal for my campus?
    All early dismissals must be submitted online through the Early Dismissal Request Form. Due to the volume of trip requests, faxes, phone calls and e-mails will no longer be accepted. Remember, your trip request must be submitted no less than 10 school days prior to the date of the trip. Late requests can not be accepted.

    How will I know if my request for an early dismissal has been approved?
    Simply check the Early Dismissal Status Report the Friday after the request was submitted. All requests are listed by campus number.

    Why does Routing and Scheduling need my budget number?
    In some cases, when campuses are tied with one another for transportation purposes, an early dismissal may effect the number of hours a bus is on the road. For example, if students for schools A and B are picked up by the same route, and school A would like an early dismissal, while school B does not, the bus will have to make two afternoon trips to deliver all of the students. Because the bus will make two trips, it will cost roughly twice as much to run the bus on the affected afternoon run. School A will be responsible for covering those costs, as they were the school requesting the altered service.