Once your request is received by HISD’s Public Information Office, you will receive an email acknowledging receipt of your request. If you do not receive an acknowledgment that your request has been received, then the Public Information Office has not received your request.
The Texas Public Information Act provides that a governmental body must “promptly” produce public information in response to your request. “Promptly” means that a governmental body may take a reasonable amount of time to produce the information, which varies depending on the facts in each case. The amount of information you have requested is highly relevant to what makes for a reasonable response time under the Act.
Due to the volume of requests received, HISD’s Public Information Office has a typical turnaround time of ten business days. In the event processing of your request will take longer than ten business days, the Public Information Office will notify you of the projected time frame for completion.
The Texas Public Information Act allows a governmental body to recover costs relating to reproducing public information. Additionally, a request for copies that results in more than fifty pages may be assessed charges for labor, overhead, and materials. If the estimated charges will exceed $40.00, you will receive an itemized statement of estimated charges before any work is undertaken.
If information you have requested may be confidential pursuant to the Texas Public Information Act, HISD’s Public Information Office must:
Seek an attorney general decision within ten business days of its receipt of your request stating the exceptions to disclosure that it believes are applicable and send you a copy of its letter to the attorney general requesting a decision within ten business days.
Send the attorney general its arguments for withholding the information you requested and copies of the information you have requested within fifteen business days of receiving your request. You are entitled to receive this notice; however, if the letter to the attorney general contains the substance of the information requested, you may receive a redacted copy of the letter.
If an attorney general decision has been requested, you may submit your written comments to the attorney general stating any facts you want the Open Records Division to consider. You may send your comments to:
Office of the Attorney General
Open Records Division
P.O. Box 12548
Austin, Texas 78711-2548