How to submit maintenance requests

  • Maintenance requests can be completed by phone or online through the 24-hour, 7 day-a-week Customer Care and Operations Center.

    The Customer Care and Operations Center puts you in direct contact with our Maintenance and Operation dispatch team. Our streamlined process makes this a “one stop shop” for service.  Upon receiving a call, the Customer Service Representative will promptly prioritize the work involved, and alert the necessary Facilities and Fleet Services team members. This enables us to respond quickly, and in an appropriate amount of time to resolve the issues reported.

    By Phone Or Email: Please call (713) 556-9400 to reach the Customer Support Center for any emergency and to submit a Maintenance Request for work or send an email to CustomerCare@houstonisd.orgWhen speaking with a Customer Service Representative, please provide the following information:

    • Your name
    • The TEA number/school name or facility name
    • Location of the problem
    • Description of the problem

     

    When calling the Customer Care and Operations Center, your request will be tracked for follow-up service.  This allows Facilities and Fleet Services to keep a close eye on campus equipment and schedule preventative maintenance as necessary to ensure that every school stays up and running.