How to submit maintenance requests
Maintenance requests can be completed by phone Monday through Friday, 5:30 am - 6:00 pm by contacting the Call Center & Data Support.
The Call Center puts you in direct contact with our Maintenance and Operations dispatch team. Our streamlined process makes this a “one stop shop” for service. Upon receiving a call, the Customer Service Representative will promptly prioritize the work involved, and alert the necessary Facilities, Maintenance & Operations team members. This enables us to respond quickly, and in an appropriate amount of time to resolve the issues reported.
By Phone Or Email: Please call (713) 556-9400 to reach the Call Center for any emergency and to submit a Maintenance Request for work or send an email to CustomerCare@houstonisd.org. When speaking with a Customer Service Representative, please provide the following information:
- Your name
- The TEA number/school name or facility name
- Location of the problem
- Description of the problem
Once the request is created, a notification number will be provided for easy tracking of your request.