Contact Information for Parents

Department Contacts

For General Support

HISD @ H.O.M.E. Hotline
713-556-INFO (4636)
Monday - Friday 
7:00am - 7:00pm

For help with network or username/password

IT Service Desk
ServiceDesk@HoustonISD.org
713-892-7378 (SERV)
Monday - Friday 
6:30am - 5:00pm 

For help with Instructional Technology Support

Instructional Technology
InsTech@HoustonISD.org
Book an Online Appointment

For help with Accessing Instructional Resources

Academics
Academics@HoustonISD.org

Social and Emotional Learning Supports and Questions
hisdsel@HoustonISD.org

School Office
SchoolOffice@HoustonISD.org 

If you have a concern about a school policy or employee, please follow the steps outlined below to resolve the issue in a productive and positive manner:

1. Contact the person you have a complaint about and discuss the issue.
2. If the problem persists, contact the principal.
3. If still unresolved, contact the Parent Community Assistance Office at (713) 556-7121 or at ParentAssistance@houstonisd.org
4. Allow 48-72 business hours after reporting your complaint for updates.