- Houston Independent School District
- Accessing Technology Supports
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Accessing Technology Supports
Click on the tabs below to learn how to access the following digital tools.
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Network Logins and Passwords
Students can log in to most digital resources by using their HISD network ID and password.
Your student's username: Student\S####### or S######@online.houstonisd.org
The #'s represent your student's ID Number. For example, Student\S123456
**Make sure to use the backslash key and not the regular slash (see photo)**Your student's default password: XXXXXXXX
The X's represent your student's 8-digit birthday
For example: August 10, 2008 is 08102008If you are in need of further support, please contact the HISD Service Desk.
Phone: (713) 892-7378
Email: servicedesk@houstonisd.org -
Devices and Hotspots
The district remains committed to assisting all students in need of technology. If you are in need of technology or internet access, you will need to contact your student’s campus.
- HISD will continue to provide students with technology needed to participate in virtual learning (laptops, Chromebooks, iPads, internet hot spots)
- All HISD high school students are provided laptops through the district’s PowerUp program.
New HISD Students
All students must have a network account to receive a device. The student must log into the laptop while the device is connected to the HISD network.
- K-8: If your student is new to grades K-8, you will need to contact their campus for device availability after 3-5 days of enrollment.
- High School: If your student is new to an HISD high school, they may be issued a PowerUp laptop within 3-5 days of enrollment.
Transferring HISD Students
If your student is transferring between two HISD schools, the previous HISD campus will need to confirm that your student has already returned their original device back to that campus when they withdrew. Your student will then be issued another device from their new campus.
Process for Repair and Device Support
- If your student’s campus is open and accessible, the campus tech will have a support schedule for device repairs. You will need to contact your student’s campus to schedule repair for that device.
- If your student’s laptop is damaged, you may be able to swap out their device for a working one during the scheduled repair times. However, damaged devices will be repaired, cleaned, and returned to your student’s campus to be reissued.
Password Resets
If your student has network access and is unable to login to their device, they may need a password reset. Student password resets can be accomplished by:
- Calling the HISD Service Desk (713.892.7378)
- Using the password tool on the Parent Portal
- Going to the campus during the weekly support hours
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HISD Parent Connect
The district will have a new Student Information System (SIS) for the 2020-2021 school year. HISD Connect by PowerSchool will include student contact, enrollment, and demographic information, as well as grades and online resources.
Parents will be given a unique code, or access ID, for each of their students and will be able to use those codes to set up an account to access their student’s profiles through a new parent portal. Parents will receive their child’s access ID from their school in the coming weeks. Parents can begin creating their profiles on Monday, August 31st, details to follow.
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Technology Resources and Supports
