FAQ - Inactive Student Records

  • Contacting Your Former High School for Records

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    ·         May I go to my former high school to obtain a copy of my transcript?

    In some cases, you can. Many HISD high schools keep the most recent five-to-seven years' graduation and non graduation records and student transcripts on file at their campuses before transferring them to the Hattie Mae White Educational Support Center (Counseling and Student Support Department).

     

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  • Finding Your Records if you did not Attend a HISD High School

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    ·         What if I never made it to high school?

    Students who did not attend HISD high schools (but did attend HISD middle schools) should contact the last HISD middle school they attended to obtain a copy of their transcript. .

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  • Obtaining a Copy of Your Transcript from a closed HISD Charter School

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    How can I get my transcript if I attended an HISD Charter School and they are now closed?
     
    You will need to contact the HISD Counseling and Student Support Department at 713-556-6744 or at transcripts@ houstonisd.org.  When emailing, please type "Closed Schools Records Request" in the subject field.
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  • Office Location and Hours of Operation

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    Where is the Counseling and Student Support Department, and what are the hours of operation?
     
    The Counseling and Student Support Department is in the HISD Hattie Mae White Educational Support Center at 4400 West 18th Street, Level 1SE, Houston, TX 77092. The office phone is 713-556-6744. Office hours are: Monday through Friday from 8:00 AM to 5:00 PM.
     
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  • Receiving Your Transcript

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    Can I receive a faxed copy of my transcript?
     
    No transcripts will be faxed. Transcripts will be sent via U.S. Mail to the address provided to the Counseling and Student Support Department, or customers can pick them up from our office for in-person requests.
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  • Requesting a Copy of Your Transcript

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    What options are available to request a HISD transcript?
     
    You may submit a request by mail, e-mail, or inperson. See the Records/Transcript Request section of this website for more information.
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