Benefits Support

  • Benefits Support administers several unique programs within the HISD Benefits department. Benefits Support was first created to provide local service to HISD employees on their Teacher Retirement System of Texas (TRS) benefits. The office is also known as the “Retirement Storefront” and has saved retiring employees countless hours and miles to Austin.

    Using a direct-contact customer service model for one-on-one counseling sessions, telephone counseling, and seminars, employees receive personalized service and a clear unbiased perspective on their retirement income and TRS-Care healthcare benefits. Appointments are recommended and walk-ins are serviced as time permits. The unit has since expanded to administer other benefit programs for the district including:

    • Teacher Retirement System of Texas (TRS) counseling
    • 403(b) Tax Sheltered Annuity
    • 457 Deferred Compensation
    • Financial Fitness
    • Supplemental Sick Leave Bank (SSLB)
    • Drug-Free Workplace


    The 403(b) and 457 retirement plans offer employees the opportunity to voluntarily save additional tax deferred dollars toward retirement and after-tax Roth 403b contributions. Employees are in control of their retirement contributions with 24-hour online access to the Retirement Manager website at: and can change contributions, select a vendor, and request loan and hardship distribution certificates.

    The Supplemental Sick Leave Bank (SSLB) is a pool of local sick leave days voluntarily contributed to the bank by HISD employees to be used by the contributing members for additional sick leave days in the event a member has exhausted all personal time off, and experiences a catastrophic illness as defined by the plan. As an SSLB member, an employee may receive a benefit up to 30 paid days during the program plan year.

    The Drug-Free Workplace program administers the district’s drug and alcohol testing requirements. HISD is legally required to maintain a fully compliant (49 CFR parts 40 and 382) U.S. Department of Transportation (DOT)/Federal Highway Administration (FHWA) drug and alcohol testing program that includes, but is not limited to, employees required to have a Commercial Drivers License (CDL).

    The HISD Drug Free Workplace Office conducts "Mandatory Supervisory Reasonable Suspicion" training for administrators, principals, principal designees, managers, and anyone who has the ability to call for a reasonable suspicion test. The training is two hours in length and is good for four years before having to take the refresher course. Search for the course on OneSource, as participants must register. Registration is limited to 100 participants. This training teaches personnel how to recognize impaired employees in the work place and how to call for a reasonable suspicion drug/alcohol test.


    Questions may be directed to 713-695-5862.


    Our mission is to provide exceptional service to employees by being accessible and by clearly explaining their benefit options, thereby allowing employees to focus on the overall strategic mission of the district.  

Contact Information

  • Benefits Support &
    Retirement Storefront 
    Mail Route: 8
    M.C. Williams Annex Building
    6100 Knox St. (Map)
    Houston, TX 77091
    Phone: 713-695-5561
    Fax: 713-695-5723
    Nakia Webb
    Retirement Programs Administrator
    Office Hours:
    Monday – Friday
    8 a.m. – 5 p.m.
  • Questions About: Best Information Source Phone Number
    403b/457 Plans Retirement Storefront 713-695-5561
    Employee’s 403b Provider See List of Providers(*.PDF)

    HISD Benefits Benefits Administration 713-556-6655
    Benefits Service Center 877-780-4473
    HISD Paycheck Issues HR Customer Service 713-556-7383
    HISD Policy/Contracts/Leave HR Customer Service 713-556-7383
    Social Security & Medicare Social Security Administration 800-772-1213
    TRS Pension Teacher Retirement System of Texas (TRS) 800-223-8778
    HISD Retirement Storefront 713-695-5561